Builder not communicating? Here’s what to do
In the realm of construction projects, maintaining clear and consistent communication with your builder is paramount. However, many clients find themselves frustrated by a lack of updates and insights into the progress of their new home build. If you're one of them, fear not! There's a simple solution to ensure you stay informed and in control: the Build Progress Update email.
Using this email monthly is my #1 Top Tip for solving builder communication issues.
The Importance of Proactive Communication
It's no secret that breakdowns in communication often lead to issues with builders. The Build Progress Update email serves as a proactive measure to prevent such breakdowns. By initiating regular updates, you not only stay informed but also foster a stronger relationship with your builder.
Crafting Your Build Progress Update Email
The Build Progress Update email is a concise yet comprehensive project update that you request from your builder at the end of each month.
Sending this email is one of the easiest ways to enhance communication and develop a functioning relationship with your builder.
Remember - your Builder may have done this all before, but you may not have. Builder’s are busy people, so keep the email short and sweet but also keep in mind that a quick email from them will proactively ensure you are both aligned with the progress of the project is not a big ask! Win-Win for both of you!
And just because they have a grasp on the status of the project, doesn't mean they’ve properly communicated it to you. This helps ensure any delays or variations don’t fly off the handle before it’s too late.
Benefits of the Build Progress Update Email
By taking a proactive approach to communication with your builder, you’ll notice you start to:
➡️ feel up to date on what is happening
➡️ feel like you are in total control of what you’re doing
➡️ plus it’s a good record keeping point for you to file away as well - just in case anything goes wrong with the project down the track.
The Build Progress Update Email
Subject: Monthly Build Progress Update
Hi [Builder’s name]
I hope you’ve had a great week.
As it’s now the end of the month, I would greatly appreciate a brief update on the progress of our project. Could you please return the below responses by Tuesday next week:
Summary of works to be completed this month:
Issues, Risks or Concerns you are aware of:
Works planned for next month:
Things I need from my end:
Overall status of the project:
As always, thankyou for all the progress on our project this month!
Enjoy your weekend and I’ll talk to you next week.
Thanks,
[Your Name]
Proactive communication through the EOM email is a simple yet effective strategy for ensuring transparency, accountability, and control throughout your home build project. Don't hesitate to implement this practice and reap the benefits of a well-informed and smoothly progressing construction journey.
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Written by Annelyse, Building Contract Enthusiast, Project Manager, and founder of Build Together Project Management.
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